JetiquetteThe Customer Experience and You eBook Gailen David
Download As PDF : JetiquetteThe Customer Experience and You eBook Gailen David 
Are you dreaming of a job as a flight attendant? You may want to read Gailen David's book first to ensure a smooth journey.
How do people in customer service adopt the 'frame of mind' that allows them to provide exceptional service? It's called Jetiquette and the program received the 2008 Travel Weekly Magellan Award for employee training.
At the age of 10, Gailen David dreamed of a career in the airline industry. Armed with a notebook, telephone and an "Official Airline Guide" he began booking travel for friends and family. With an unwavering confidence that this was his calling, he passionately devoured information about his dream career.
Years later David realized his dream, becoming a flight attendant with American Airlines. But David's life long love affair with the travel industry was quickly tainted by toxic interactions that spread like a cancer to co-workers and the passengers he once attentively served. David's calling had become a yoke which trapped him in a downward spiral of defeat and despair. Crash landing on a therapist's couch, David was able to reclaim his childhood enthusiasm.
In "Jetiquette...The Customer Experience and You", David shares his flight path from a surly, unhappy employee to a fulfilled, balanced life that is filled with positive interactions. "Jetiquette...The Customer Experience and You", is more than a book on finding career satisfaction but one that explores our craving for genuine interactions in an increasingly impersonal world. Readers will be inspired as they learn the power of emotional engagement at work and in life.
Gailen shares his secrets to making each day at work a confidence building success; making a positive difference in the lives of many. This book is an inspirational read for both management and those on the front-lines.
JetiquetteThe Customer Experience and You eBook Gailen David
Reading Gailen David's book is like having a conversation with a wiser and trusted friend -- a friend who's willing to be real with you about the extreme joys and challenges of customer service. David's words ring true because of his experience and what he has lived through -- those who work full-time in customer service will find themselves nodding their heads yes, laughing out loud, and reclaiming the joy that drew them into customer service to begin with. Jetiquette should be recommended reading for all new employees who are just starting out in the airline or hospitality industry -- or any other profession where thick skin and strong people skills are a must. This book would also do well as a refresher for those who have been in the trenches, and need an ally who understands. Gailen puts his heart onto every page, along with the wisdom of his 20+ years working for American Airlines. Jetiquette is truly an act of professonal and personal generosity. I would not want my competitors reading (and acting on) this book.Product details
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Tags : Jetiquette...The Customer Experience and You - Kindle edition by Gailen David. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Jetiquette...The Customer Experience and You.,ebook,Gailen David,Jetiquette...The Customer Experience and You,BUSINESS & ECONOMICS Labor,BUSINESS & ECONOMICS Customer Relations
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JetiquetteThe Customer Experience and You eBook Gailen David Reviews
A special thanks to my boss who gave me this book. Customer service and teamwork is key in this interesting account of Gailen's journey. His no nonsense approach, sprinkled with humor makes this book life changing, and so inspiring. The concepts are applicable to any line of work. When I started reading this colorfully written, perfectly polished book, I simply could not put it down. His words are encouraging and practical. A must read for anyone. Bravo.....
Whatever industry you work in, whether it be retail, aviation, computers, if you deal with customers day in day out, this book will be a definite help. I certainly learned a lot from Jetiquette. Mr. David really did a fine job by taking you step by step on how to improve your customer service skills. He even give you some examples from his job (purser for American Airlines).
Even though this book is short (approximately 70 pages), it's a book that you will definitely want to read over and over again. You can even use it as a reference tool.
Love the book. When I was going through my own slump being a flight attendant I ordered this book and it helped me love my job again. I read again it whenever I'm having an off day or week at work (still as a flight attendant) and it gives me a reality check.
Reading Gailen David's book is like having a conversation with a wiser and trusted friend -- a friend who's willing to be real with you about the extreme joys and challenges of customer service. David's words ring true because of his experience and what he has lived through -- those who work full-time in customer service will find themselves nodding their heads yes, laughing out loud, and reclaiming the joy that drew them into customer service to begin with. Jetiquette should be recommended reading for all new employees who are just starting out in the airline or hospitality industry -- or any other profession where thick skin and strong people skills are a must. This book would also do well as a refresher for those who have been in the trenches, and need an ally who understands. Gailen puts his heart onto every page, along with the wisdom of his 20+ years working for American Airlines. Jetiquette is truly an act of professonal and personal generosity. I would not want my competitors reading (and acting on) this book.
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